AI that responds to your Booking.com, Expedia and Airbnb guests
Every guest message is answered accurately within minutes, in the guest’s language, on the platform they used. The same AI also covers WhatsApp, web chat and email.
Available with Ospitessa PMS and channel manager.
All your booking platform messages in one inbox
Messages from all three platforms show up in Ospitessa alongside each reservation, and every reply is sent back to the guest’s platform.
Booking.com
Pre-arrival questions, parking, early check-in, breakfast, pets: the answer is sent straight to the guest’s Booking.com chat.
Expedia
Messages from Expedia guests appear in a single inbox, so your staff does not need to log into Partner Central for every enquiry.
Airbnb
Quick, consistent answers based on your listing details and house rules help you maintain a high response rate.
A front desk that never leaves a guest waiting
It replies like your best receptionist and knows when to forward a conversation to your team.
Guest’s language
Automatically detects the language of each message and responds accordingly, even if your property info is in a different language.
Your property details
Rooms, rates, house rules, parking, check-in and check-out: it only uses information you provide.
Draft or auto mode
Set per channel: the AI drafts a message for your approval, or sends replies automatically. You can switch modes anytime.
Live availability
For new bookings, it checks real-time availability and total price, then creates a booking request for your team to confirm.
Transfers to staff
Issues like complaints, cancellations, payments, refunds, group bookings and special offers are sent to your staff with the conversation attached.
Privacy built-in
It only discusses a booking with the guest who made it, after confirming the booking reference and name.
The same AI covers all your direct channels
One set of property details, consistent answers everywhere.
Replies to guests on your WhatsApp Business number, checks their reservation details and creates new booking requests.
Website chat
Shows live availability and accurate prices from your booking engine on your website, any time of day.
The AI drafts responses to guest emails for your team to review and send.
Need phone calls answered too? Voice is a separate feature: AI voice receptionist, included in the Ospitessa Pro and Complete plans.
How to get started
Connect Booking.com, Expedia and Airbnb through the Ospitessa channel manager.
Enter your property details once: rooms, policies, extras, FAQs.
Choose draft or auto-reply mode for each channel.
Guests receive answers within minutes. All conversations are stored in the Ospitessa inbox.
Included with Ospitessa
AI guest messaging is part of every Ospitessa plan. Choose Pro or Complete for an all-in-one solution with PMS, voice, chat and all channels.
Ospitessa Start
€149 /month
- PMS, channel manager, booking engine
- AI replies on Booking.com, Expedia, Airbnb
- AI on WhatsApp, website chat, email drafts
Ospitessa Pro
On request
- Everything in Start
- AI phone receptionist, 300 minutes
- Dynamic pricing, AI review replies, upselling
Ospitessa Complete
On request
- Everything in Pro
- 1,000 phone minutes and a dedicated number
- Restaurant POS, manage multiple properties in one account
No setup fee. Ospitessa Start is also free with all mid and top Virtual Receptionist plans. Booking.com, Expedia and Airbnb commissions remain under your own contract.
Common hotel questions
Which booking platforms does the AI respond to?+
Booking.com, Expedia and Airbnb. Messages are received through the Ospitessa channel manager and replies are sent back to the same platform, so guests get answers where they contacted you.
Does it reply automatically or do I approve messages?+
You decide per channel: draft mode (AI writes, your team approves with one click), automatic mode, or off. On WhatsApp, you can also set it to draft mode during reception hours.
Can it handle bookings or changes?+
It can check live availability and pricing, and prepare a booking request for new stays, which your staff approves. Changes, cancellations, payments, refunds, complaints and group enquiries always go to a staff member.
Is Ospitessa required?+
Yes. Messages from Booking.com, Expedia and Airbnb are managed via Ospitessa PMS and channel manager, so you need an Ospitessa subscription. Every plan includes AI guest messaging; Ospitessa Start is €149 per property per month, and it is free with all mid and top Virtual Receptionist plans.
Does this include phone answering?+
Not in this package. Voice is a separate product: Ospitessa Pro adds an AI phone receptionist with 300 minutes, and Complete includes 1,000 minutes for a full package with PMS, voice, chat and all channels.
Which languages does it support?+
It detects each guest’s language and replies in it, using your provided property info: rooms, rates, house rules, parking and check-in details.
See it answer your guests live
We’ll connect your channels and set up your property information for you.