Vacation rentals
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Vacation rentals

Never Miss a Guest, Never Miss a Booking

Virtual Receptionist for vacation rental owners and Airbnb hosts: responds to guest calls and messages in their language, provides check-in info, manages early arrivals and late departures, and keeps your response times quick on every platform.

24/7
Guest support
Minutes
Average reply time
45+
Languages supported
Phone, chat, OTA
Communication channels

Common Challenges

Guests contact you at midnight about door codes or parking while you are asleep.

You get asked about Wi-Fi, check-in times and towels over and over every week.

Delays in replying on Airbnb and Booking.com lower your ranking and response score.

Incoming calls from new guests go unanswered while you are busy turning over the property.

What Virtual Receptionist Does for You

Instant replies for guests

Handles calls and messages in the guest’s language with your house details, check-in instructions and local recommendations.

Boost your response rate

Sends fast replies on Airbnb, Booking.com and Expedia using Ospitessa, so guests never wait long.

Seamless escalation

Passes on damage claims, refund requests and complaints directly to you with the full conversation history.

Increase direct bookings

Answers availability questions and directs guests to book directly on your website.

Questions AI Handles

"What should I do if I arrive late to the apartment?"
"Is parking available and where can I find it?"
"Is early check-in or late check-out possible?"
"Are pets permitted at the property?"

Full Capabilities

Send check-in and door code details
Reply to questions about Wi-Fi, parking and pets
Handle early check-in and late check-out requests
Respond to Airbnb and Booking.com messages
Share local recommendations and house rules
Manage new booking enquiries
Report maintenance problems to the host
Confirm cleaning and turnover schedules

Your Phone Is Never Unattended

Evenings, weekends and holidays included. Listen to the demo - free, no account.

ospitessaHotel PMS · free included

PMS for holiday rentals, included free

Ospitessa manages all your properties on a unified calendar, syncs with Airbnb, Booking.com and Expedia, sends out check-in details and replies to guests in their language.

Ospitessa Start comes free with our mid and top-tier plans, or you can get it separately as Hotel Guest Messaging.