Serviced apartments
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Serviced apartments

Hotel-Level Service, No 24-Hour Reception Needed

Virtual Receptionist for serviced apartments and aparthotels: responds to calls and messages around the clock, manages both short and extended stay enquiries, coordinates early check-ins and extra cleaning, and relays all details to your staff.

24/7
Reception coverage
Long & short
Stay requests
45+
Languages supported
Phone, chat, OTA
All channels

Common Challenges

Business travellers want immediate answers about monthly pricing and invoices.

No staff are present overnight when guests arrive late.

Requests for extra cleaning, cots, or parking come in by phone, email, and booking platforms.

Long-stay enquiries are lost if responses are delayed.

What Virtual Receptionist Does for You

Corporate-ready answers

Clearly explains long-stay options, billing and inclusions, and captures new leads.

Late arrivals covered

Shares access instructions and responds to guest questions after hours.

Requests captured

Records requests for added cleaning, cots, parking, or late check-out.

Consistent everywhere

Delivers the same details via phone, website chat, WhatsApp, and OTA messaging.

Questions AI Handles

"Are there discounts for monthly stays?"
"Can you invoice my business?"
"How frequently are apartments cleaned?"
"Is anyone available if I arrive late at night?"

Full Capabilities

Respond to weekly and monthly rate questions
Collect corporate booking enquiries
Send entry instructions for late arrivals
Schedule extra cleaning or linen changes
Organise cots, parking, or early check-in
Answer queries about invoices or VAT
Reply to Booking.com and Expedia messages
Forward urgent issues to the on-call manager

Your Phone Is Never Unattended

Evenings, weekends and holidays included. Listen to the demo - free, no account.

ospitessaHotel PMS · free included

PMS for serviced apartments, included free

Manage both short and long stays from one calendar, use the channel manager, enable online check-in, handle invoicing and have the AI answer guest questions and take bookings directly.

Ospitessa Start comes free with our mid and top-tier plans, or you can get it separately as Hotel Guest Messaging.