AI that replies to your Booking.com, Expedia and Airbnb guests
Every guest gets a prompt, accurate reply in their language, right where they wrote the message. The same AI also answers on WhatsApp, your website chat and by email.
Works with Ospitessa PMS and channel manager.
Three booking sites, one inbox
Messages from all three platforms appear in Ospitessa alongside the booking, and every reply is sent back through the guest’s original channel.
Booking.com
Pre-arrival questions, parking, early check-in, breakfast, pets. Replies are sent to the guest’s Booking.com chat.
Expedia
Expedia messages arrive in the same inbox, so your team does not need to log into Partner Central for every request.
Airbnb
Quick, consistent answers based on your listing details and house rules, helping you maintain a high response rate.
A front desk that always responds
It replies like your best receptionist and knows when to hand over to your team.
Guest’s language
Automatically detects the language of each message and responds in that language, even if your details are in another.
Your property details
Rooms, prices, policies, parking, check-in and check-out: answers are only based on your provided information.
Draft or auto mode
Set per channel: AI drafts a reply for your approval, or sends responses automatically. Switch anytime.
Live availability
For new bookings, checks real-time availability and total price, then prepares a booking request for your team to confirm.
Escalates to staff
Complex requests like complaints, cancellations, payments, refunds, group bookings and special rates are sent to your team with the message.
Privacy built in
It only discusses bookings with the guest who made them, verifying booking number and name first.
The same AI on your direct channels
One set of details, consistent answers everywhere.
Replies to guests on your WhatsApp Business line, checks their booking and can start new reservation requests.
Website chat
Shows real-time availability and prices from your booking engine, right on your site, 24/7.
The AI drafts replies to guest emails for your team to review and send.
Need phone answering as well? Voice is a separate product: AI voice receptionist, included in Ospitessa Pro and Complete.
How it works
Connect Booking.com, Expedia and Airbnb using the Ospitessa channel manager.
Enter your property details once: rooms, policies, extras, FAQs.
Choose draft or auto-reply mode for each channel.
Guests receive quick answers. All conversations stay in your Ospitessa inbox.
Included with Ospitessa
AI guest messaging is part of every Ospitessa plan. Pick Pro or Complete for an all-in-one solution with PMS, voice, chat and all channels.
Ospitessa Start
€149 /month
- PMS, channel manager, booking engine
- AI for Booking.com, Expedia, Airbnb
- AI on WhatsApp, website chat, email drafts
Ospitessa Pro
On request
- Everything in Start
- AI voice receptionist, 300 minutes
- Dynamic pricing, AI review replies, upselling
Ospitessa Complete
On request
- Everything in Pro
- 1,000 voice minutes and your own number
- Restaurant POS, manage several properties together
No setup fee. Ospitessa Start is also free with every mid and top Virtual Receptionist plan. Booking.com, Expedia and Airbnb commissions remain under your own agreement.
Common questions from hotels
Which booking sites does the AI reply on?+
Booking.com, Expedia and Airbnb. Messages are received through the Ospitessa channel manager and replies are sent back to the same conversation, so guests see them where they wrote.
Does it reply automatically or do I approve messages?+
You set this per channel: draft mode (AI writes, your team approves), automatic mode, or turn it off. On WhatsApp, you can let it switch to drafts when reception is open.
Can it make or change bookings?+
It checks live availability and prices, and prepares booking requests for new stays for your team to confirm. Changes, cancellations, payments, refunds, complaints and group bookings always go to a person.
Do I need Ospitessa?+
Yes, this works with an Ospitessa PMS and channel manager subscription. All Ospitessa plans include AI guest messaging. Ospitessa Start is €149 per property per month, and is free with every mid and top Virtual Receptionist plan.
Is phone answering included?+
Not with this package. Voice is separate: Ospitessa Pro adds an AI voice receptionist with 300 minutes, and Complete includes 1,000 minutes, so you get PMS, voice, chat and all channels together.
Which languages does it support?+
It detects each guest’s language and answers in it, using the property information you provide: rooms, prices, policies, parking, check-in times.
See it reply to your own guests
We set up your channels and load your property details for you.