Vacation rentals
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Vacation rentals

Never Miss a Guest, Never Miss a Booking

Virtual Receptionist for vacation rentals and Airbnb hosts: responds to guest calls and messages in their language, shares check-in info, manages early arrivals and late departures, and keeps your response times quick on all platforms.

24/7
Guest support
Minutes
Average reply time
45+
Languages covered
Phone, chat, OTA
All channels

Κοινές Προκλήσεις

Guests message late at night about door codes and parking while you are asleep.

You get the same questions about Wi-Fi, check-in and towels over and over every week.

Slow replies on Airbnb and Booking.com lower your ranking and response score.

Calls from new guests go unanswered while you are busy cleaning between stays.

Τι Κάνει η Εικονική Ρεσεψιονίστ για Εσάς

Instant guest responses

Handles calls and messages in the guest’s language, sharing house rules, check-in steps and local advice.

Boosted response rates

Replies on Airbnb, Booking.com and Expedia via Ospitessa, so guests always get a fast answer.

Smooth escalation

Issues like damage, refunds or complaints are sent straight to you, along with the chat history.

Increase direct bookings

Handles questions about availability and directs guests to your own booking page.

Ερωτήσεις που Διαχειρίζεται το AI

“How do I get into the apartment if I arrive late?”
“Is parking available and where is it located?”
“Can I check in early or check out late?”
“Are pets permitted at the property?”

Πλήρεις Δυνατότητες

Send check-in instructions and door codes
Answer questions about Wi-Fi, parking and pets
Manage early check-in and late check-out requests
Respond to Airbnb and Booking.com messages
Share local recommendations and house rules
Handle new booking enquiries
Report maintenance issues to the host
Confirm cleaning and turnover schedules

Το τηλέφωνό σας δεν μένει ποτέ χωρίς απάντηση

Απογεύματα, Σαββατοκύριακα και αργίες περιλαμβάνονται. Ακούστε το demo δωρεάν, χωρίς εγγραφή.

ospitessaHotel PMS · free with your plan

A PMS for holiday rentals, free with your plan

Ospitessa organises every unit on a shared calendar, syncs with Airbnb, Booking.com and Expedia, sends out check-in details and responds to guest messages in their own language.

Ospitessa Start comes free with our mid-tier and premium plans, or you can get it separately as Hotel Guest Messaging.

Virtual Receptionist for Vacation Rentals & Airbnb Hosts | Virtual Receptionist