Serviced apartments
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Serviced apartments

Hotel-Level Service Without a 24-Hour Reception

The AI receptionist for serviced apartments and aparthotels handles calls and messages around the clock, manages both long-term and short-term enquiries, organises early check-ins and extra cleaning, and keeps your team updated.

24/7
Reception coverage
Long & short
Stay enquiries
45+
Languages supported
Phone, chat, OTA
Communication channels

Κοινές Προκλήσεις

Business guests want immediate answers about monthly pricing and invoices.

No staff are available onsite for late-night arrivals.

Requests for extra cleaning, cots or parking come in via phone, email and booking platforms.

Potential long-stay bookings are lost if responses are delayed.

Τι Κάνει η Εικονική Ρεσεψιονίστ για Εσάς

Corporate-ready answers

Clarifies long-stay policies, billing and inclusions, then captures the booking lead.

Late arrivals covered

Delivers access instructions and support after hours.

Requests captured

Records requests for extra cleaning, cots, parking and late check-out.

Consistent everywhere

Delivers the same details by phone, website chat, WhatsApp and OTA messaging.

Ερωτήσεις που Διαχειρίζεται το AI

“Are there special rates for stays of a month or more?”
“Can my company be invoiced?”
“How frequently are the apartments cleaned?”
“Is someone available if I arrive late at night?”

Πλήρεις Δυνατότητες

Handle weekly and monthly rate questions
Collect corporate booking enquiries
Send access details for late arrivals
Arrange extra cleaning or linen changes
Organise cots, parking or early check-in
Respond to invoice and VAT queries
Reply to Booking.com and Expedia messages
Escalate urgent matters to the on-call manager

Το τηλέφωνό σας δεν μένει ποτέ χωρίς απάντηση

Απογεύματα, Σαββατοκύριακα και αργίες περιλαμβάνονται. Ακούστε το demo δωρεάν, χωρίς εγγραφή.

ospitessaHotel PMS · free with your plan

A PMS for serviced apartments, free with your plan

Handle both long and short stays on a single calendar, use the channel manager, offer online check-in, manage invoicing and let AI answer guest queries and take bookings.

Ospitessa Start comes free with our mid-tier and premium plans, or you can get it separately as Hotel Guest Messaging.

Virtual Receptionist for Serviced Apartments & Aparthotels | Virtual Receptionist