Property management
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Property management

Manage More Properties, Fewer Calls

Virtual Receptionist helps short-term rental and property management teams handle guest and owner calls and messages, logs maintenance issues, shares property info and keeps all conversations organised by unit.

24/7
Support for owners and guests
Every unit
Centralised property knowledge
45+
Languages supported
Phone, chat, OTA
Multiple communication channels

Κοινές Προκλήσεις

Guests from different properties reach your office number at any time of day or night.

Maintenance requests are missed between calls, texts and platform messages.

Owners want updates while your team is busy with turnovers.

Hiring overnight staff for more properties reduces your profit.

Τι Κάνει η Εικονική Ρεσεψιονίστ για Εσάς

Property-specific replies

Understands each property's details, access and amenities, and responds with the right information.

Maintenance requests

Collects details, photos and the unit, then sends maintenance requests straight to your team.

Owner support

Handles routine owner questions and forwards the rest to the right manager.

All channels covered

Phone, website chat, WhatsApp and OTA messages like Airbnb, Booking.com and Expedia with Ospitessa.

Ερωτήσεις που Διαχειρίζεται το AI

“Which property am I staying in and how do I get access?”
“Who should I contact if something needs fixing during my stay?”
“How can I add my property to your management service?”
“When will my owner statement be available?”

Πλήρεις Δυνατότητες

Identify guest bookings and assigned units
Record maintenance and cleaning requests
Send guests access and check-in details
Answer owner questions about their reservations
Qualify potential new owners
Assist with lost keys and lockouts
Escalate emergencies to the on-call manager
Respond to guest messages from OTAs

Το τηλέφωνό σας δεν μένει ποτέ χωρίς απάντηση

Απογεύματα, Σαββατοκύριακα και αργίες περιλαμβάνονται. Ακούστε το demo δωρεάν, χωρίς εγγραφή.

ospitessaHotel PMS · free with your plan

One PMS for all your managed units, free with your plan

Ospitessa centralises all your owners' properties on one calendar, includes a channel manager, invoicing, cleaning tasks and AI that replies to guests on every platform.

Ospitessa Start comes free with our mid-tier and premium plans, or you can get it separately as Hotel Guest Messaging.

Virtual Receptionist for Short-Term Property Management | Virtual Receptionist