AI that replies to your Booking.com, Expedia, and Airbnb guests
Every guest receives an accurate response within minutes, in their own language, right on the platform they use. The same AI also handles WhatsApp, website chat, and email.
Available with the Ospitessa PMS and channel manager.
Three booking sites, one inbox
Messages from all three platforms appear in Ospitessa alongside the reservation, and replies are sent back through the guest’s original channel.
Booking.com
Pre-arrival questions, parking, early check-in, breakfast, pets—replies are sent directly in the guest’s Booking.com conversation.
Expedia
Expedia guest messages arrive in a single inbox, so your team does not need to log in to Partner Central for each inquiry.
Airbnb
Quick, consistent answers based on your listing details and house rules, helping you maintain a high response rate.
A front desk that always responds
It answers as well as your top receptionist and knows when to involve your staff.
The guest’s language
It recognizes each message’s language and replies in kind, even if your details are in another language.
Your property’s details
Rooms, rates, house rules, parking, check-in and check-out: it only uses the information you provide.
Draft or automatic
Choose per channel: the AI drafts replies for your approval, or sends them automatically. You can switch modes anytime.
Live availability
For new bookings, it checks real-time availability and total price, then prepares a booking request for staff approval.
Hands over to staff
Issues like complaints, changes, payments, refunds, group bookings, and special rates are passed to your team with the conversation attached.
Privacy first
It only discusses reservations with the original guest, verifying booking number and name first.
The same AI on your direct channels
One set of property details, consistent answers everywhere.
Responds to guests on your WhatsApp Business number, checks their reservation, and prepares new booking requests.
Website chat
Shows real-time availability and prices from your booking engine, directly on your website, 24/7.
The AI drafts replies to guest emails for your team to review and send.
Want phone calls answered too? Voice is a separate option: AI voice receptionist, included with Ospitessa Pro and Complete plans.
How it works
Connect Booking.com, Expedia, and Airbnb through the Ospitessa channel manager.
Enter your property details once: rooms, policies, extras, FAQs.
Set each channel to draft or automatic mode.
Guests receive replies in minutes. All conversations are stored in the Ospitessa inbox.
Included with Ospitessa
AI guest messaging is included in every Ospitessa plan. Pick Pro or Complete for an all-in-one solution with PMS, voice, chat, and all channels.
Ospitessa Start
€149 /month
- PMS, channel manager, booking engine
- AI for Booking.com, Expedia, Airbnb
- AI for WhatsApp, website chat, and email drafts
Ospitessa Pro
On request
- Everything in Start
- AI voice receptionist, 300 minutes
- Dynamic pricing, AI review replies, upselling
Ospitessa Complete
On request
- Everything in Pro
- 1,000 voice minutes and a dedicated phone number
- Restaurant POS, manage multiple properties in one account
No setup fee. Ospitessa Start is also free with every mid and top Virtual Receptionist plan. Booking.com, Expedia, and Airbnb commissions remain under your own agreements.
Common questions from hotels
Which booking platforms does the AI respond to?+
Booking.com, Expedia, and Airbnb. Messages come through the Ospitessa channel manager, and replies are sent back in the same conversation on each platform, so guests see your response where they wrote.
Does it reply automatically, or do I approve messages?+
You decide for each channel: draft mode (AI writes, your team approves with one click), automatic, or off. On WhatsApp, you can also switch to drafts during reception hours.
Can it make or modify bookings?+
It can check live availability and prices, and prepare booking requests for new stays, which your reception team approves. Changes, cancellations, payments, refunds, complaints, and groups are always handled by staff.
Is Ospitessa required?+
Yes. Booking.com, Expedia, and Airbnb messages are accessed through the Ospitessa PMS and channel manager, so you need an Ospitessa subscription. Every Ospitessa plan includes AI messaging; Ospitessa Start is Rp 2.990.000 per month per property, and is free with every mid and top Virtual Receptionist plan.
Are phone calls included?+
Not with this package. Voice is a separate feature: Ospitessa Pro adds an AI voice receptionist with 300 minutes, and Complete includes 1,000 minutes for a full solution with PMS, voice, chat, and all channels.
Which languages does it support?+
It detects each guest's language and responds accordingly, using the property information you provide: rooms, prices, house rules, parking, check-in times.
See it answer your own guests
We will connect your channels and enter your property details for you.