ospitessaHotel PMS · free inclusion

Ospitessa: the hotel PMS you get free with Virtual Receptionist

Still searching for the right property management system for your hotel, guesthouse or apartments? We suggest Ospitessa. It centralises your front desk and includes an AI receptionist from the start.

Worth noting: our mid and top plans give you Ospitessa Start at no extra cost, and the AI receptionist handles bookings directly in the Ospitessa calendar, checking live rates and availability.

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A single hotel platform for your front desk and every booking site

Many independent hotels still juggle a mix of tools: a PMS for rooms, a separate channel manager, a booking engine from another provider, spreadsheets for invoices, and a phone that rings while staff check in guests. Ospitessa brings everything together in one solution designed for hotels, guesthouses, apartments, and resorts.

Your calendar, rates, and reservations are all managed in one place. Booking.com, Expedia, and Airbnb connect seamlessly through a certified channel manager, so if a room sells on one channel, it instantly closes on the others. Guests can book directly on your website with zero commission, pay online, and even check in online before arrival.

AI receptionist on every channel

Ospitessa stands out for its built-in AI. It replies to guests in their language on WhatsApp, your website chat, and inside Booking.com, Expedia, and Airbnb, using your real-time rates, rooms, and house rules. For each channel, you choose if it drafts replies for your team to review or responds automatically.

When a guest asks about a new stay, it checks current availability and total price before replying, and gets the booking ready for your front desk. Issues like complaints, cancellations, payments, and group requests always go to a staff member, along with the full conversation history. With a voice plan, the AI can also answer calls and make bookings directly in your Ospitessa calendar.

Supports multiple countries and languages

Ospitessa is offered in 17 languages and shows prices in each country's local currency. In Romania, it is branded as Ospitara.

Free with Virtual Receptionist

Ospitessa Start is included at no extra cost with all mid and top-tier Virtual Receptionist plans.
If purchased separately, Hotel Guest Messaging (Ospitessa Start) is Rp 2.990.000 per month for each property.
No setup charges: we handle channel connections and property setup for you.
Direct bookings are commission-free. Booking.com, Expedia, and Airbnb remain under your own contracts.

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How Ospitessa supports your hotel

Manage reservations, channels, payments and your daily operations all from one place.

Front desk and booking calendar

See every room on one calendar: check guests in or out, move reservations, and update rates and availability for any dates.

Channel management

Rates and availability are synced across Booking.com, Airbnb and Expedia, so when a room is booked on one site, it’s instantly closed on the others.

Direct booking engine and website

Let guests book directly on your website and pay online, with no commission fees.

Billing and online payments

Issue invoices right from the guest’s account, take payments online and export all the info your accountant needs.

Housekeeping and maintenance

Your staff can track room status, cleaning schedules and maintenance tasks, updated in real time as guests arrive and depart.

Restaurant and extras

Includes a restaurant POS, digital QR menu and room service, with charges added to the guest’s bill.

Built-in AI receptionist

Ospitessa features its own AI receptionist, ready to handle calls, WhatsApp and website chat around the clock, in your guests’ language. It shares rates directly from your calendar and logs booking requests, so your front desk is covered during busy times and late hours.

Who Ospitessa is for

Independent properties that want a single, modern solution instead of juggling multiple systems.

Boutique and independent hotels
Family-run guesthouses and pensions
B&Bs
Aparthotels and serviced apartments
Holiday complexes and resorts

Ospitessa FAQs

Does Virtual Receptionist work with Ospitessa?+

Absolutely. With our mid and top plans, hotels receive Ospitessa Start for free, and the AI receptionist books directly in the Ospitessa calendar, checking live rates and availability.

If I use Ospitessa, do I still need Virtual Receptionist?+

Not for your hotel, as Ospitessa already includes an AI receptionist for phone, WhatsApp and chat. Virtual Receptionist is still a great fit for other businesses, such as clinics, salons and offices.

Which booking channels can Ospitessa connect to?+

Ospitessa’s channel manager keeps Booking.com, Airbnb and Expedia in sync, and the booking engine lets you take direct bookings through your website.

Which countries and languages does it support?+

Ospitessa is available in 17 languages and works in countries across Europe and Latin America. The Ospitessa website explains requirements for each country.

How much does Ospitessa cost?+

Pricing is tailored to your property size and available on request. After a short demo, the Ospitessa team will send you a personalised quote.

See Ospitessa in action

Book a quick demo to watch the calendar, channel manager and AI receptionist working together.

Request an Ospitessa demo