Managing a modern independent hotel means handling guest inquiries across multiple platforms: phone, website chat, WhatsApp, and even messaging on Booking.com, Expedia, and Airbnb. Meanwhile, back-office tools are often fragmented between a PMS, channel manager, booking engine, and invoicing spreadsheets. Ospitessa was designed to bring all these essentials together, with Virtual Receptionist AI built in from the start.
All-in-one solution for hospitality
Ospitessa is a comprehensive property management system for hotels, guesthouses, serviced apartments, and resorts. It centralizes rooms, rates, and reservations in a unified calendar. Its certified channel manager keeps Booking.com, Expedia, and Airbnb perfectly synchronized, so when a room is booked on one platform, it’s instantly updated everywhere. Guests can make direct reservations on your website, pay securely online, and enjoy commission-free bookings. Online check-in is also available for a smooth arrival experience.
With invoicing, payments, housekeeping, and reporting all in one platform, your front desk, cleaning staff, and accounting team work from the same up-to-date information.
Virtual Receptionist AI on every guest channel
Ospitessa stands out with integrated Virtual Receptionist AI. It responds to guest messages in their preferred language via WhatsApp, your website chat, and directly within Booking.com, Expedia, and Airbnb, using your property’s real-time data. Whether a guest asks about late check-in or parking at midnight, they receive accurate answers quickly, right where they messaged.
- Your settings, your control. Decide for each channel if Virtual Receptionist drafts responses for your approval or replies automatically.
- Live rates and availability. For new booking requests, it checks current availability and pricing before responding, then prepares the reservation for your team.
- Humans for complex tasks. Issues like complaints, cancellations, payments, refunds, or group bookings are forwarded to your staff, complete with the conversation history.
- Handles phone calls too. With a voice plan, Virtual Receptionist answers calls and can book directly into the Ospitessa calendar.
International reach, local touch
Ospitessa supports 17 languages including Spanish, Italian, German, French, Greek, Croatian, Polish, and Turkish, with pricing in each local currency. In Romania, Ospitessa is available through its dedicated Romanian site at ospitessa.ro. Since Virtual Receptionist AI replies in the guest’s language, even small properties can cater to international travelers without hiring multilingual staff.
Who benefits most?
Ospitessa is ideal for properties seeking a single, modern platform: boutique and independent hotels, guesthouses, B&Bs, serviced apartments, vacation rentals, short-term rental managers, hostels, motels, and campsites. Setup is fully managed for you, including channel connections, property information upload, and data migration from your current PMS.
How Virtual Receptionist integrates with Ospitessa
Virtual Receptionist and Ospitessa now work hand in hand. Ospitessa Start comes free with every mid and top Virtual Receptionist plan. This means hotels using our voice or omnichannel services also receive the PMS, channel manager, and automated guest messaging for Booking.com, Expedia, and Airbnb. If you only need guest messaging, Hotel Guest Messaging is available as a standalone service for €149 per month per property, which includes Ospitessa Start.
There are no setup fees, and your agreements and commissions with Booking.com, Expedia, and Airbnb remain unchanged under your own contracts.
Get started today
The best way to experience the benefits is to see Virtual Receptionist and Ospitessa in action with your own guest inquiries. Compare plans on our pricing page, learn more about Ospitessa and Virtual Receptionist integration, or schedule a demo directly with the Ospitessa team at ospitessa.com.
